By accessing or using the Stunning Rugs website (www.stunningrugs.com), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these Terms, you must not use our website or services.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage you to review this page periodically for any updates.
Product Information and Availability
All products on the Stunning Rugs website, including descriptions, prices, and images, are subject to change without notice. While we strive for accuracy, there may be minor variations in color or appearance due to the nature of handmade products. All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
Order Process
When you place an order on Stunning Rugs, you are making an offer to purchase the selected products. We will confirm receipt of your order via email, but this does not constitute acceptance of your order. Your order will only be processed after confirmation of stock and payment. Once an order is placed, we will contact you via phone call to confirm the details of the order, including the product, delivery address, and the advance payment. The order will be confirmed once we have verified the details with you.
Advance Payment and COD
For all products, a 50% advance payment is required at the time of order placement. This payment must be made directly to our bank account. Once the advance payment is received, we will confirm the order. The remaining 50% of the payment will be collected upon delivery as Cash on Delivery (COD).
For custom-designed rugs (e.g., personalized logos or text), the full 50% advance payment is required before production begins. The remaining 50% is payable upon delivery (COD).
Returns and Refunds
All products purchased from Stunning Rugs are non-returnable and non-refundable. Once the order is placed and the payment is made, there are no returns, refunds, or exchanges allowed. This includes custom rugs that have been personalized or made to order.
If a product is defective or damaged during delivery, please contact us immediately. We will review the issue and arrange for a replacement or resolution.
Custom Rugs and Personalization
We offer personalized rugs based on customer preferences, including custom designs, logos, or text. By ordering a custom rug, you acknowledge and agree that the design, once confirmed, is non-refundable.
For custom rugs, you will be provided with a design preview for approval. Any changes must be submitted before final approval. Once approved, the design will be processed and cannot be altered.
Pricing and Payments
Prices on the website are listed in [currency]. We reserve the right to change prices without notice. Any changes will be reflected on the website at the time of purchase. Sales tax may be applicable depending on your location and will be added during checkout.
Shipping and Delivery
We strive to process and ship orders promptly. Delivery times may vary depending on your location and the availability of products. Shipping costs will be calculated during checkout based on your location.
Intellectual Property
All content on this website, including text, images, logos, graphics, and product designs, are owned by Stunning Rugs or our licensors and are protected by copyright and trademark laws. You may not copy, reproduce, or distribute any content from the website without explicit written permission from us.
User Conduct
By using our website, you agree not to:
- Use our website for any unlawful purpose or in a way that could damage, disable, or impair the website’s functionality.
- Engage in any fraudulent activity, including submitting false or misleading information during the checkout process.
Privacy Policy
Your privacy is important to us.